REFUND POLICY

Return Policy

Thank you for supporting our small business! We're committed to ensuring that you love your purchase. However, if something isn't quite right, please read our return policy below.

 

Return Window

Returns are accepted within 2 weeks of receiving your item. To be eligible for a return, your item must be in new, unused condition with original tags. Due to the nature of our handcrafted items, slight variations and artisanal touches are part of the piece's unique beauty and will not be considered construction flaws.

 

Restocking Fee

To help cover the costs of processing returns, a 15% restocking fee will be deducted from your refund. This small fee helps us continue providing quality and artistry with each item.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and things exposed to your body such as earrings. Please get in touch if you have questions or concerns about your specific item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. A 15% restock fee will be applied to all returns

 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we've approved your return, please contact us at buenisimo.af@gmail.com.

 

Construction Flaws

In the unlikely event there's a structural flaw in your item that's unrelated to its artisanal character, we'll gladly work with you to make things right. The best way to reach out is to send us an email and a picture of the issue. buenisimo.af@gmail.com